Jurassic Waste Ltd Privacy Policy

Effective Date: May 31, 2025

1. Introduction

Jurassic Waste Ltd (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website or use our services.

2. Data We Collect

• Personal Identification: name, phone number, email address, postal address, and postcode when you fill in our Contact form or place a booking.
• Payment Information: bank transfer or card details collected by our secure third-party payment processor (we do not store full card numbers on our servers).
• Usage Data: IP address, browser type, pages viewed, and time spent on each page (via cookies and analytics).
• Images & Attachments: photos you upload with booking requests or via email to help us assess job requirements.

3. How We Use Your Data

• To provide and manage our waste clearance, skip hire, and other services.
• To contact you regarding bookings, service updates, and any additional information we need to complete your job.
• To process payments securely.
• To improve our website’s functionality and user experience through analytics (e.g., Google Analytics).
• To comply with legal obligations (e.g., waste carrier records, HMRC).

4. Legal Basis for Processing

• Contractual Necessity: Processing is required to fulfill our contract with you when you book or request services.
• Legitimate Interests: We process usage data and analytics to enhance and secure our website.
• Consent: When you opt in to receive marketing communications, we rely on your consent.

5. Sharing Your Data

• Third-party Service Providers: Payment processors, marketing platforms (Mailchimp), and analytics providers (Google Analytics).
• Regulatory Authorities: When required by UK law (e.g., environmental regulators, HMRC audits).
• Professional Advisors: Accountants or legal advisors, on a confidential basis, for business operations.

6. Retention of Data

We keep your personal data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typically:

• Contact forms and booking details: 7 years (per HMRC record-keeping requirements).
• Analytical data (cookies, usage stats): up to 24 months, aggregated or anonymized where possible.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to update or correct inaccuracies.
• Deletion: Request erasure where there is no compelling reason for us to retain it.
• Restriction: Ask us to limit processing in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Data Portability: Receive your data in a machine-readable format.
• Withdraw Consent: Withdraw any consent given for marketing at any time.

To exercise these rights, contact us at info@jurassic-waste.co.uk. We will respond within one month, unless a reasonable extension is necessary.

8. Cookies

We use cookies for essential functionality (session management) and analytics:

• Essential Cookies: Required to navigate the website and use basic features.
• Analytics Cookies: Google Analytics to analyze site usage. You can opt out by installing Google’s opt-out browser add-on.

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have collected data from a minor, please contact us immediately to arrange deletion.

10. Updates to This Policy

We may update this policy from time to time. The “Effective Date” at the top will reflect the last revision. We encourage you to review it periodically.

11. Contact Information

If you have questions or complaints regarding this policy or our privacy practices, contact:
Jurassic Waste Ltd
Compound 56, New Court Barton,
Clyst Rd, Topsham, Exeter EX3 0DB
Phone: 01404 600068
Email: info@jurassic-waste.co.uk